Terms of sale

Terms and conditions of sale

In force from 1 October 2026

Article 1. Purpose and scope

These terms and conditions of sale govern sales of woodworking machinery, blades, spare parts and accessories concluded on the Inca Machines online shop by Multico SARL, a French limited liability company with share capital of EUR 7,500, whose registered office is at 15 rue des Alouettes, 71100 Saint-Rémy, France, registered at the RCS of Chalon-sur-Saône under number 448 712 802, hereafter “the Seller”.

They apply to every order placed by a consumer or non-professional buyer, hereafter “the Customer”. Sales to professionals acting in the course of their business are subject to the same conditions, with the exception of the right of withdrawal (article 7), the legal guarantee of conformity (article 8) and consumer mediation (article 11), which benefit consumers only. Professionals retain the benefit of the legal guarantee against hidden defects under articles 1641 and following of the French Civil Code.

The Customer can view, save and print these terms before confirming the order; by confirming the order, the Customer accepts them. The Seller reserves the right to amend them; the applicable version is the one in force on the date of the order.

Article 2. Products

The essential characteristics of the products are set out on each product page. Photographs are as faithful as possible. Accessories shown in a photograph are supplied only if they are listed in the product description. Machines sold as reconditioned are identified as such and their condition is described on the product page.

Offers are valid while stocks last. If, after the contract has been concluded, a product turns out to be unavailable, the Seller informs the Customer without delay. The Customer may then forgo delivery of that product or of the whole order; the corresponding sums, including the delivery charges if the Customer forgoes the whole order, are refunded without delay and within fourteen days at the latest. The Customer’s statutory rights, in particular those under article 6 in the event of late delivery, are unaffected.

Spare parts availability. In accordance with article L. 111-4 of the French Consumer Code, where a product page states the period during which the spare parts essential to the use of the product are available, that information is confirmed to the Customer in writing at the time of purchase.

Customer reviews. Reviews published on the site are collected and published through the Judge.me service. A request for a review is sent by email to the customer after their order has been dispatched; a review can also be submitted from the product page where the page offers it. Each review is published with its date. A review marked as verified comes from a customer whose purchase has been matched to an order; other reviews have not been matched to an order. Multico SARL gives no consideration in exchange for a review and does not alter the content of reviews received.

Article 3. Prices

Prices are set in euros. In accordance with article L. 112-1 of the French Consumer Code, prices displayed to consumers are inclusive of all taxes. Where prices excluding tax are shown, they are supplementary and identified as such. The total price payable, including delivery charges and any applicable tax, is displayed before the order is finally confirmed.

A Customer who shops in another currency pays in that currency. For the United Kingdom, Switzerland, Norway, Australia, Japan, Canada, Israel and New Zealand, prices are converted at exchange rates set by the Seller; elsewhere, at Shopify’s exchange rate. Delivery charges stated in euros are converted the same way at checkout.

Delivery charges, which include VAT, are determined by destination and, for some destinations, by the weight of the order. Our shipping policy sets them out in full, with the list of countries served and the weight bands.

Parcels up to 30 kg

Destination	Delivery charge
France	€9 per order; free on orders of €55 or more
Europe: the 34 countries listed below	€18 per order, whatever the weight
United States, New Zealand, Réunion and Ukraine	By the total weight of the order, up to 10 kg, from €18
Australia, Canada, Japan and Israel	By the total weight of the order, up to 10 kg, from €18

The 34 European countries served are Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, the Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. For Spain, delivery does not extend to the Canary Islands, Ceuta or Melilla (see below).

Free delivery from €55 applies to deliveries within France only. The whole order counts towards the €55, heavy items included, but the heavy item delivery described below is always charged.

Machines and other heavy items

Machines are ordered on the site like other products, except where their delivery is quoted. An item that weighs more than 30 kg, such as a machine, travels as a heavy item. Heavy item delivery costs €100 per order, on top of the delivery of the rest of the order; it is offered online only to the following nine countries: Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain. This amount is included in the total price shown at checkout. Heavy item delivery to any other destination is quoted by email.

Delivery on quotation

Some deliveries have no price at checkout: heavy items going outside the nine countries mentioned above, orders over 10 kg to the countries priced by weight, and machines for which no delivery weight is known yet. The product page or the basket says so and offers to ask for a delivery quote; the Customer may also write to the Seller through the contact page or at incamachines@gmail.com, giving the delivery address. No order for such an item is concluded until the delivery charge has been given to the Customer and expressly accepted by them. The order is then placed through the payment link the Seller sends to the Customer, which shows the total price, delivery included, before any payment.

The Seller does not deliver online to other countries. A Customer who lives there may write to the Seller with their address and what they would like to order.

The Seller does not deliver to the Canary Islands, Ceuta or Melilla. If an order is nevertheless placed for delivery to one of these territories, it cannot be performed: the Seller informs the Customer without delay, cancels the order and refunds all sums paid, without delay and within fourteen days at the latest.

In all cases, the total price payable, including delivery charges and taxes, is displayed in the order summary at checkout, before the Customer confirms the order. No additional carriage charge may be claimed from the Customer after the order has been confirmed, except, under the conditions of article 6, where delivery fails for a reason attributable to the Customer.

For deliveries outside the customs territory of the European Union, including the United Kingdom, Switzerland, Norway, the United States, Canada and Australia, the displayed price excludes customs duties, import taxes, destination country value added tax and clearance fees. These sums are payable by the Customer in accordance with the rules in force in their country of residence, directly to the customs authorities or the carrier in the destination country. The Seller has neither control over nor knowledge of these amounts and cannot be held responsible for them. The Customer is advised to check with the authorities in their own country before ordering. Refusal to pay these sums, resulting in the parcel being returned or destroyed, gives no right to a refund of the carriage costs incurred, subject to the consumer’s right of withdrawal, where it is exercised under article 7.

Réunion is part of the European Union but outside its VAT area: it charges its own VAT and the octroi de mer on arrival.

The Seller reserves the right to change its prices at any time. Products are invoiced on the basis of the rates in force at the time the order is confirmed.

Article 4. Ordering

The ordering process comprises the following steps: selecting products and adding them to the basket; checking the basket, where quantities can be changed and items removed; going from the basket to the checkout; entering an email address, the delivery address and, where different, the billing address; choosing a delivery method among those offered for the destination; choosing a payment method; checking the order summary, which shows the products, the delivery charge and the total price, and correcting any information entered; and finally confirming the order by clicking the final order button, whose label states the obligation to pay (“Commander avec obligation de paiement” in the French version of the shop, “Pay now” in its English version, “Zahlungspflichtig bestellen” in its German version, “Ordine con obbligo di pagare” in its Italian version and “Pedido con obligación de pago” in its Spanish version), which commits the Customer to pay.

The contract may be concluded in any of the following languages: French, English, German, Italian, Spanish. It is concluded in the language of the version of the shop that the Customer uses to place the order.

Where the Customer chooses an express payment option such as PayPal, the order may be confirmed in that service’s window; the confirmation button shown there likewise commits the Customer to pay.

These terms and conditions of sale, together with the refund, shipping and privacy policies, can be read at any time through the links at the foot of every page of the site and of the checkout. By confirming the order, the Customer accepts these terms.

For an item delivered on quotation, the order follows the same steps, starting from the payment link the Seller sends to the Customer with the quotation.

The sale is concluded from the moment the order confirmation is sent to the Customer by email.

In accordance with article L. 213-1 of the French Consumer Code, contracts concluded electronically for 120 euros or more are archived by the Seller for ten years from delivery. The Customer may obtain a copy at any time on request to incamachines@gmail.com. The Seller reserves the right to refuse any order that appears abnormal, in particular where a previous dispute remains unresolved.

Article 5. Payment

Payment is due in full when the order is placed, using one of the payment methods shown at checkout, including cards (Visa, Mastercard, American Express, Cartes Bancaires), Apple Pay, PayPal and local payment methods when offered (Bancontact, BLIK, EPS, Klarna, MB WAY, MobilePay). Payments made with PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A.; other payments are processed by Shopify Payments, the Shopify group’s payment service. Payment details are transmitted directly to the payment provider and are neither collected nor stored by the Seller.

If payment is refused, the order is not recorded or, if it has already been recorded, it is cancelled.

Article 6. Delivery

Products are delivered to the address given by the Customer when ordering.

Delivery times usually observed, from order confirmation, are as follows:

Destination	Usual time
France	1 to 7 days
Other destinations	3 to 21 days

These usual times are cautious estimates, given for information. Whatever the destination, the delivery time the Seller commits to, within the meaning of article L. 216-1 of the French Consumer Code, is no more than thirty days after the conclusion of the contract. After that time, delivery is late and the Customer has the rights described below.

For items delivered on quotation, the applicable time is the one stated in the quotation accepted by the Customer, and may not exceed thirty days.

A delay attributable to the Customer, in particular an incomplete or inaccessible address, extends these times accordingly. A stock shortage does not allow the Seller to exceed the thirty-day time without the Customer’s agreement, and the Customer may also forgo delivery under article 2.

In the event of late delivery, the Customer may give the Seller notice to deliver within a reasonable further period. If the Seller fails to do so, the Customer may terminate the contract by registered letter or in writing on a durable medium. The Customer may also terminate the contract immediately where the Seller refuses to deliver or it is clear that it will not deliver, or where the delivery date was an essential condition of the contract for the Customer. Sums paid are then refunded within fourteen days of termination at the latest.

Risk passes when the goods are physically handed over to the Customer. The Seller asks the Customer to check the condition of the parcel on receipt, to record precise reservations with the carrier in the event of damage or shortage, and to inform the Seller within three working days, so that a claim against the carrier can be made. These formalities are in no way a condition of the Customer exercising the right of withdrawal or the legal guarantees described in article 8.

Because of the weight and size of some machines, the Customer must ensure that the delivery location is accessible to the carrier. The carrier makes its usual delivery attempts. If delivery finally fails for a reason attributable to the Customer, in particular a wrong, incomplete or inaccessible address or the Customer’s absence at delivery, the Seller may charge the Customer only the costs actually incurred for the return of the goods or for a new delivery, on production of evidence. As a guide, these costs are usually around €20 for a parcel and may reach €100 for a heavy item.

Article 7. Right of withdrawal

7.1 Catalogue products

In accordance with articles L. 221-18 and following of the French Consumer Code, a consumer Customer has fourteen days from receipt of the goods, or of the last item in the case of a multiple order, to exercise their right of withdrawal without giving reasons and without penalty.

To exercise this right, the Customer notifies their decision by an unambiguous statement sent by email to incamachines@gmail.com or by post to Multico SARL, 15 rue des Alouettes, 71100 Saint-Rémy, France. The model withdrawal form in the annex may be used, but is not compulsory.

The Customer may also exercise the right of withdrawal online, free of charge, using the withdrawal function available through the “Withdraw from contract here” link at the foot of every page of the site. If the Customer uses this function, the Seller sends an acknowledgement of receipt of the withdrawal by email without undue delay, stating its content and the date and time it was submitted.

The Customer returns the goods within fourteen days of their notification at the latest, to: Multico SARL, 15 rue des Alouettes, 71100 Saint-Rémy, France. Direct return costs are borne by the Customer. A heavy item (over 30 kg, such as a machine) cannot normally be returned by post: returning it by carrier costs at most about €500 from any of the nine countries to which heavy item delivery is offered online (article 3). For a heavy item delivered on quotation to another country, the estimated cost of returning it is stated in the delivery quotation.

In accordance with article L. 221-23 of the French Consumer Code, the Customer may handle and operate the goods in order to establish their nature, characteristics and proper functioning, as they could have done in a shop. The Seller asks that goods be returned complete, with their packaging, accessories and instructions, and sufficiently protected to withstand the return journey.

The Customer may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning. In that case the Seller may withhold from the refund an amount proportionate to that diminished value, which it will justify to the Customer.

The Seller refunds all sums paid, including the original delivery charges, subject to any amount withheld under the previous paragraph, without undue delay and no later than fourteen days from the day on which it is informed of the Customer’s decision to withdraw. The Seller may withhold the refund until it has received the goods back or the Customer has supplied proof of having sent them back, whichever is earlier. Additional costs are not refunded if the Customer expressly chose a delivery method more expensive than the standard delivery offered. The refund is made using the same means of payment as the original order, unless the Customer expressly agrees otherwise, and at no cost to the Customer.

7.2 Made-to-measure products

In accordance with article L. 221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the Customer’s specifications or clearly personalised. Bandsaw blades welded to the length specified by the Customer fall within this exclusion. Tyres, which are sold in the sizes offered on the product page, do not fall within it and carry the right of withdrawal under article 7.1. This exclusion is stated in these terms and in our refund policy, both available before the order is confirmed from every page of the site and from the checkout; it is also recalled on the product pages concerned and in the basket when the notice is shown there.

The Seller nevertheless accepts, as a commercial gesture and outside any legal obligation, the return of these products on the following conditions, which are cumulative:

• the request is sent to incamachines@gmail.com within fourteen days of receipt and is subject to the Seller’s prior written agreement;
• the product has not been fitted or used;
• the product is returned complete, in the original packaging supplied by the Seller, with its accessories and instructions, and in a condition allowing it to be resold;
• return costs are borne by the Customer.

If any one of these conditions is not met, the Seller may refuse the return or offer a partial refund reflecting the condition of the product. This commercial return facility does not constitute a right of withdrawal within the meaning of the Consumer Code and in no way alters the legal guarantees described in article 8, which apply in full to made-to-measure products.

Article 8. Legal guarantees

The Seller is liable for lack of conformity of the goods with the contract under articles L. 217-1 and following of the French Consumer Code, and for hidden defects under articles 1641 and following of the French Civil Code.

The statutory notice below is an official French legal text and is reproduced verbatim, as required by article D. 211-2 of the French Consumer Code. An unofficial English translation follows it.

Unofficial English translation of the notice above, provided for information only. The French text alone has legal effect.

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During that period the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that content or service throughout the supply period. During that period the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity requires the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six month extension of the original guarantee.

If the consumer asks for the goods to be repaired but the seller insists on replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a reduction in the purchase price and keep the goods, or terminate the contract and be refunded in full against return of the goods, where: 1) the trader refuses to repair or replace the goods; 2) repair or replacement takes place after thirty days; 3) repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods; 4) the non-conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious as to justify immediate price reduction or termination. In that case the consumer need not first request repair or replacement.

The consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

The rights above arise from articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. That guarantee gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.

End of translation.

Second-hand and reconditioned machines. The legal guarantee of conformity applies in full to second-hand and reconditioned machines. For a consumer who lives in France, it lasts two years from delivery, as for new goods; under the second paragraph of article L. 217-7 of the French Consumer Code, the period during which a defect is presumed to have existed at delivery is however twelve months for such goods, against twenty-four months for new goods, and beyond twelve months it is for the Customer to establish that the defect existed at delivery. For a consumer who lives in another country whose law allows a shorter period to be agreed in advance for second-hand goods, the Seller and the Customer agree that this period is one year from delivery, under the conditions and in the form laid down by that law; by way of exception to article 15, the duration of the legal guarantee of conformity for these goods is then governed by that law. Failing an agreement valid under that law, the two-year period applies.

In accordance with article D. 211-1 of the French Consumer Code, the trader responsible for the legal guarantees is:

Multico SARL
15 rue des Alouettes, 71100 Saint-Rémy, France
Telephone: +33 3 85 48 09 01
Email: incamachines@gmail.com

In accordance with article D. 217-1 of the French Consumer Code, where the goods cannot be brought into conformity at the place where they are located, the Seller will tell the Customer how to return them. Where the goods can be returned by post without major inconvenience or costs disproportionate to their value, the Customer sends them by that means. In any event, the Customer cannot be required to arrange or to bear the cost of transporting the goods other than by post. Transport of machines in connection with a legal guarantee claim is therefore arranged and paid for by the Seller.

Article 9. Commercial guarantee

Multico SARL grants no commercial guarantee in addition to the legal guarantees described in article 8. Those legal guarantees apply in full and free of charge to all products sold.

After-sales service. Multico SARL provides an after-sales service for the machines it manufactures and the products it sells. Requests should be sent to incamachines@gmail.com or made on +33 3 85 48 09 01, Monday to Friday, 9am to 5pm. The after-sales service is separate from the legal guarantees described in article 8: work falling outside those guarantees may be chargeable, against a quotation accepted by the Customer in advance.

Article 10. Liability and safe use

The machines and blades sold are work equipment presenting risks. The Customer undertakes to use them in accordance with the instructions supplied, good practice and applicable safety rules, and to put the necessary guards in place. The Seller is not liable for damage resulting solely from use that does not follow the instructions and safety rules, from modification of the product or from failure to maintain it, where these are attributable to the Customer. This clause does not limit the legal guarantees described in article 8, the Seller’s liability for defective products, or its liability for failure to perform its obligations.

The Seller is not liable for non-performance of the contract in the event of force majeure within the meaning of article 1218 of the French Civil Code.

Article 11. Complaints and mediation

Any complaint should first be sent to incamachines@gmail.com or by post to the registered office.

In accordance with the provisions of the French Consumer Code on consumer dispute mediation, having contacted us and failing a response that satisfies you, you may use a consumer mediation procedure free of charge with:

CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
49 rue de Ponthieu, 75008 Paris, France
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net
Online submission: https://www.cm2c.net/declarer-un-litige.php
Email: cm2c@cm2c.net

The mediator can only deal with a dispute if the Customer shows that they first tried to settle it directly with the Seller by a written complaint, and applies no later than one year after that complaint. Mediation is free of charge for the Customer and is conducted in French.

For a cross-border dispute within the European Union, Iceland or Norway, a consumer Customer may also contact the European Consumer Centre of the country where they live (ECC-Net network); for France, this is the Centre Européen des Consommateurs France, Bahnhofsplatz 3, 77694 Kehl, Germany, www.europe-consommateurs.eu.

Article 12. Provisions applying to professional buyers

These terms constitute the sole basis of commercial negotiation within the meaning of article L. 441-1 of the French Commercial Code. They are supplied to any professional buyer on request.

Payment is due in full when the order is placed. No discount is given for early payment.

In accordance with article L. 441-10 and article D. 441-5 of the French Commercial Code, late payment automatically incurs, without any reminder being necessary, late payment interest calculated at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, together with a fixed recovery charge of 40 euros. Where recovery costs actually incurred exceed that fixed amount, further compensation may be claimed on production of evidence.

The provisions on the right of withdrawal (article 7), the legal guarantee of conformity (article 8) and consumer mediation (article 11) do not apply to professional buyers. Professional buyers retain the benefit of the legal guarantee against hidden defects under articles 1641 and following of the French Civil Code, as well as the obligation to deliver goods in conformity under articles 1603 and following of the same Code.

Orders from resellers and distributors are not placed through the site and are governed by separate terms agreed in writing.

Article 13. Personal data

The processing of the Customer’s personal data is described in our Privacy Policy, which explains the Customer’s rights.

Article 14. Waste electrical and electronic equipment

In accordance with articles L. 541-10-13 and R. 541-173 of the French Environmental Code, Multico SARL is registered on the national producer register maintained by ADEME. Our unique identification numbers are:

• Household packaging stream (Léko): FR334741_01HQQU
• Electrical and electronic equipment stream (WEEE), eco-organisation ecosystem: FR334741_05MGGJ

When the amount of the eco-participation, the contribution to the collection and recycling of waste electrical and electronic equipment, is stated for a product, it is shown separately from the price and is included in it. It is passed on unchanged and is not subject to any reduction.

Waste electrical and electronic equipment must not be disposed of with household waste. On delivery of new equipment in mainland France, the Customer may request free collection of the equivalent used item, limited to the quantity and type of equipment purchased. For a machine, collection takes place at the delivery address; the Customer asks for it when ordering, in the “Order note” of the basket or in the delivery quote request, or by email to incamachines@gmail.com before dispatch, so that removal can be arranged with the carrier. This collection offer applies to deliveries in mainland France only and does not apply to any other destination.

Article 15. Governing law and jurisdiction

These terms are governed by French law, subject to article 8 as regards the duration of the legal guarantee of conformity for second-hand goods. This choice does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country in which they are habitually resident. In the event of a dispute with a consumer, the consumer may bring proceedings either in the courts of the place where they are domiciled or in the courts of the place where the Seller is established; the Seller may bring proceedings against a consumer only in the courts of the country where the consumer is domiciled.

For sales to professional buyers, the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 11 April 1980) is excluded. Any dispute with a professional buyer falls, to the extent permitted by law, under the exclusive jurisdiction of the Tribunal de commerce de Chalon-sur-Saône (commercial court), within whose area the Seller’s registered office is located, without prejudice to the Seller’s right to bring proceedings in the courts of the buyer’s domicile or registered office.

These terms are drafted in French; their versions in the other languages listed in article 4 are translations. For a professional buyer, the French version prevails in the event of a discrepancy. For a consumer, any discrepancy between the versions is interpreted in the way most favourable to the consumer, in accordance with article L. 211-1 of the French Consumer Code.

Annex. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: Multico SARL, 15 rue des Alouettes, 71100 Saint-Rémy, France, incamachines@gmail.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
• Ordered on (*) / received on (*):
• Order number (optional):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.